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IF YOUR GOODS ARE FAULTY OR DO NOT MEET THE DESCRIPTION GIVEN ON THE SITE, WE WILL REFUND THE VALUE OF YOUR ORDER FOR THOSE GOODS. MAGMA HAS A 7-DAY RETURN POLICY. 

YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE 3 DAYS AFTER YOU HAVE PLACED YOUR ORDER.

IF YOU RECEIVED AN INCORRECT SIZE, YOU HAVE THE RIGHT TO RETURN THE PIECE OR ASK FOR AN EXCHANGE WITH NO EXTRA FEE.

UNFORTUNATELY, BECAUSE EACH PIECE IS MADE ON DEMAND FOR EACH CUSTOMER, IT IS NOT POSSIBLE TO RETURN A PIECE THAT DOES NOT FALL UNDER THE PREVIOUSLY MENTIONED.

ANY CLAIM REGARDING THE DELIVERY OF PRODUCT(S) MUST BE SUBMITTED IN 7 WORKING DAYS FOLLOWING RECEIPT OF THE PRODUCT(S). THEY MUST BE SENT IN THEIR ORIGINAL CONDITION (PACKAGING, ACCESSORIES, TAG, ETC.), UNWORN, AND IN PERFECT CONDITION.

MAGMA IS NOT RESPONSIBLE FOR THE COSTS OF SHIPPING THE RETURN, THE COSTS AND RISKS PERTAINING TO THE RETURN OF PRODUCT(S) ARE BORNE BY THE SENDER.

EACH PIECE IS PRODUCED ON DEMAND, ONE BY ONE TO ENSURE THE BEST QUALITY POSSIBLE.CONSIDER THAT LOCAL SHIPPING (ECUADOR) MAY TAKE 2-3 WEEKS AND 4-5 WEEKS FOR INTERNATIONAL SHIPPING.

WE OFFER LOCAL FREE SHIPPING ON PURCHASES ABOVE $200. PLEASE NOTE THAT FREE SHIPPING WILL BE APPLIED AT YOUR CHECKOUT.